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Consultant - EXPERT1160

Offering over 18 years of rich and pioneering experience in transforming organizations & Contact Centers with support to global, enterprise wide IT infrastructure; utilizing strategic planning, busine Offering over 18 years of rich and pioneering experience in transforming organizations & Contact Centers with support to global, enterprise wide IT infrastructure; utilizing strategic planning, business alignment, creation of long-term roadmaps with expertise in voice & contact center technologies Spearheaded the entire gamut of contact center infrastructure & applications with integrations following information security & industry standard best practices. Leveraged expertise in Contact Center technologies & voice infrastructure including Avaya ACD with Communication Manager, Avaya Session Manager, VOIP & SIP technologies, Avaya CMS, Avaya Voice Portal/IVR, Avaya Modular messaging / Voice Mail, Aspect Dialer & Unified IP multi / omni channel solutions, Nice & Verint Contact Recording system, NiceIncontact solution and other IT core Infrastructure. Planned and implemented creative technical solutions to complete a project successfully within time and budget with the resources available and maximized the operational result and profits

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